Front-office staff play a vital role in a medical practice’s reputation and patient experience. Even so, most training programs focus primarily on the operational and procedural requirements of their positions, little attention is paid to how these team members can advance the practice’s patient satisfaction and business development goals.
On Tuesday, June 1, join the New York Medical Group Management Association and Joseph Tomaino, CEO of Grassi Healthcare Advisors, for a live discussion outlining how to develop a training program that teaches administrative staff the principles of effective patient communication and management. The presentation will also cover the specific interpersonal skills to look for in new hires and how to cultivate those skills in current staff members.
Date: Tuesday, June 1
Time: 12:00p.m. – 1:00p.m. EDT
Earn up to 1.0 CEU for attending
No registration fee for NYMGMA members, a $35 fee applies for non-members